Frequently Asked Questions

Yes. Safety is our top priority. We use Integrated Pest Management (IPM) techniques which focus on targeting pests specifically while minimizing exposure to non-targets. For treatments that do require vacating the premises (like fumigation or heat treatment), we provide strict re-entry protocols to ensure your family remains safe.

Absolutely. Most of our services come with a standard warranty (typically 3-6 months depending on the pest). If the pests return within the warranty period, we will re-treat at no additional cost.

We offer same-day and next-day service in most areas (Toronto, Mississauga, Oakville, Scarborough, etc.). For emergency situations, we have 24/7 dispatched technicians.

Yes. Durapest specializes in humane wildlife removal. We use one-way doors that allow the animal to leave your attic or deck on its own but prevent it from getting back in. We do not use leg-hold traps or poisons for wildlife.

Proper preparation is crucial for success. Generally, you will need to declutter floors, wash all bedding in hot water, and move furniture away from walls. We will provide you with a detailed "Prep Sheet" checklist before our arrival.